Are recurring direct debits the only payment option?

Yes, our system does not allow us to accept cash or direct deposits into our bank account. We use IntegraPay for our secure online payments which incur transaction fees of $0.33 + 1.7% of transaction value. 

Students are automatically re-enrolled, and payments direct debited prior to the following term starting so that we can schedule coaches and plan next terms lessons based on accurate student numbers.

A courtesy e-mail will be sent out prior to payment processing to allow you to unenrol in the following term if you do not want to continue tennis.

How do I unenrol my child for the following term?

 You can unenroll in the next term of tennis by visiting your customer portal. To do this:
1. Select the "enrollments" button for the student you wish to unenroll;
2. Click "Drop enrollment" for the class you wish to unenroll in;
3. Complete the "Drop Enrollment Request" form. The drop date will be the last day of the students class for that term. (Note - the dates for the last day of each term are listed below) 

 This will stop the following terms payment and allow other students to take the place in the class. You need to do this at least 2 weeks prior to term starting to avoid term payments being direct debited. If unenrollment requests are received after this time a $25 cancellation fee will be incurred to cover the cost of re-arranging classes. Once term has started their are no further refunds issued as coaches, courts, and class numbers have already been confirmed. 

How do I access my Customer Portal?

1. Click on the link to our Customer portal
2. Enter the email address you provided us (the one which you receive Parkside Tennis e-mails into) and enter your password.
3. If you have not set a password yet please select "Forgot Password" and you will be sent an email- "Verify your email Address" which will include a "Verification Token" number for you to enter to create a password.
​4. Once you have set a password you can use the Customer Portal to:

• View your enrolments and payments;
• Update your personal details, including payment information;
• Order products from our ProShop; and
• Cancelling future tennis terms/payments.

How do I update my Cred Card details?

You will need to login to your Customer portal to update your credit card details.
1. Click "My Account"
2. Click "Payments" in the top menu (or scroll down the page)
3. Click the "edit" pencil to the right of your current stored credit card and click "update Credit Card details" in the pop-up window.
4. Click the arrow button to the right of "Payment and Agreement"  
5. Enter your updated Credit Card details and click "Submit"

It is important to update your credit card details before they expire so that you are not charged failed payment fees (from our thrid party payment supplier) when the term payment is processed.

What if my child is not enjoying lessons?

Please talk to us if you or your child isn't enjoying their tennis lessons. We can often identify the issues and assist in addressing them so that we keep the player in the game longer so they can enjoy all the benefits tennis has to offer for many years to come. Email [email protected] or call Ben on 0401 887 290 to talk about the issues.

How do I use my NSW Active Kids Voucher

For information on the NSW Active Kid Voucher please see our Active Kids Voucher page

What does my child need for class?

Children should wear comfortable sports clothes, e.g. shorts and a t-shirt and sport shoes. They should also be wearing sunscreen and bring a drink bottle and a hat. If they have their own racket they should bring that as well but if not we have rackets we can lend them for the class.

What happens if it rains?

If class needs to be cancelled due to rain, we will send you an e-mail at least an hour before class where possible. If rain occurs at very short notice we will send you a text message.  Week 10 of term will be used as the wet weather make-up class if needed.

What happens if my child can not attend a class?

Due to our wide variety of students with different ages and standards we are unable to reschedule make-up classes if your child misses a class because of illness or other commitments. If you have missed three or more classes in a row due to a significant illness or injury please contact us and we will try and arrange a suitable solution. Remember you can join our free HotShots MatchPlay session on Friday nights to get extra tennis sessions during the week. See our Hotshots Matchplay page for more details.

Where do I go for class?

Our classes are held at our main tennis facility - 100 Campbell Street. There is plenty of parking between Queanbeyan Park and the tennis courts. The back gate will be open for you to come through. Alternatively you can park on Campbell Street and use either the front or back entrance. Click here for a map

Why is it a 9 week term?

Most ACT/NSW Schools operate for 10 week terms. In our experience, there is at least one class per term that needs to be cancelled due to wet weather. We set our prices for a 9 week terms to allow for one wet-weather cancellation per term. If we do not cancel a class during the term lessons will not be held in week 10.

Do you run holiday programs?

 Yes, we will be running holiday camps throughout the year. Look out for details on our Holiday Camp website or express your interest by e-mailing [email protected]